Device Compatibility

Check Device Compatibility

Apple Compatibility

For optimal performance, we recommend using the latest software version available for your device. When updating the software, your hearing aids may lose connection, requiring you to disconnect and reconnect them to your device.

Operating System (OS)

iPhone, iPad, iPod

• NXG AI, and NE Series are compatible with iOS and iPadOS 15 or later.
• The Hear Circle app works on all versions of iOS and iPadOS 16 and later.
• The Hear Share app works on all versions of iOS and iPadOS 12 and later.

Apple Watch

• Hear Circle app works on all versions of watchOS 9 and later.
• †To install the Hear Circle app on your Apple Watch, you must first install Hear Circle on your compatible iPhone and pair it with your NE or NXG AI hearing aids.

Mac

• NE and NXG AI are compatible with select Mac models running macOS Sonoma 14 or later.

Android Compatibility

For best performance, we recommend using the latest software version available for your device.

Operating System (OS)

Streaming con ASHA (Audio Streaming for Hearing Aids) o audio Bluetooth Low Energy (LE)

Hearing Aids

• NE and NXG AI are compatible with all versions of Android 10 or later.

Hearing Aid App

• Hear Circle works with all versions of Android 8 and later.
• Thrive works with all versions of Android 7 and later.

App Caregiver

• Hear Share works with all versions of Android 6 and later.

We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

Device compatibility may also vary by phone carrier.