NuEar

Before taking your hearing instrument in for service, check the following list of symptoms and solutions. Often the cause of a problem is easily remedied, and you could save yourself both time and trouble. Remember, never try to repair your hearing instruments yourself. If fresh batteries and a thorough cleaning don’t solve the problem, you should contact your NuEar hearing professional for service or repair. Click a symptom to learn about possible causes and solutions.

• Symptom: Hearing instrument is "dead"

  Possible Causes	Solutions
  Depleted battery or 'dead' battery	Replace the battery
  The receiver tube may be blocked	Remove blockage and clean
  The instrument may be damaged or defective	See your hearing professional

• Symptom: Hearing instrument isn't loud enough

  Possible Causes	Solutions
  The receiver tube may be blocked	Remove blockage and clean
  Your hearing has changed	See your hearing professional

• Symptom: Performance is inconsistent

  Possible Causes	Solutions
  The battery may be running low	Replace the battery

• Symptom: The sound is distorted or unclear

  Possible Causes	Solutions
  The battery may be running low	Replace the battery
  The instrument may be damaged or defective	See your hearing professional